Sometimes, cancellations happen,and I completely understand that. If one of your family members is sick (especially a little one), it's always best to cancel, as babies and toddlers are generally miserable when they aren't feeling well. However, there are times when clients cancel simply because something has come up (an event they'd like to attend, something else they would rather do, etc), and unfortunately, those types of cancellations happen as well. For scheduling purposes, I only allow one cancellation/reschedule before I then will require another deposit to hold a new session date and time. **For cake smash sessions, if the appointment is cancelled less than 48 hours from the session date/time, your deposit is not refundable/transferrable, as the cake is ordered 2 days before your session***   I take my  clients' time very seriously and would only cancel in the event of an emergency, and appreciate it when they take my time into consideration also.